During the coronavirus crisis, diemaker Marbach has reduced application support through on-site customer visits. To continue supporting customers during a time of continuing heavy restrictions in most countries, Marbach has expanded its digital customer support. Application support is available via visual media.
Digital customer support is flexible and can be carried out via various mobile-based systems. Jan Brunner, Business Development Director, said: “It is important for us to be able to offer our customers fast and reliable support in case of questions. “Videotelephony enables the customer to show Marbach specialists problems directly at their machine so that a quick and uncomplicated solution is possible incurring low costs.
“Inefficient travel times, together with associated additional costs and long waiting times, are thus excluded.“In times of crisis, digital customer support is a vitally important measure. A win-win situation for both sides.” With 1,500 employees worldwide, Marbach is the world’s leading manufacturer of die-cutting and thermoforming tools It sets the benchmark in its industry and delivers pure performance to its customers.